Staff Training Pack
Staff Training Pack
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Our consultancy provides a fully tailored, end‑to‑end approach to elevating your hospitality standards. We begin with a secret shopper visit to assess your current guest experience and deliver a detailed, actionable report. From there, we design personalised staff training built around your restaurant’s history, brand, story, and product offering, ensuring your team delivers service that is consistent, confident, and memorable.
After training, a second secret shopper evaluates progress, highlighting improvements and remaining gaps. We reinforce this with team feedback sessions and refresher training to ensure changes are understood and embedded.
To support ongoing development, we provide tools to track customer satisfaction, staff performance, and upselling results, along with full access to training recordings and slides for future use.
Secret Shopper and Feedback:
We visit your restaurant or bar as regular guests, assess the full service experience, and provide a detailed report that we then review with you.
2. Personalised Training and Research:
It’s more than teaching your team basic hospitality. It’s about showing them how to deliver exceptional service, communicate your restaurant’s story, understand your offering, and create a level of hospitality that truly stands out.
3. Restaurant History and Assessment
What makes our training stand out is that it’s fully tailored to your restaurant; your brand, your story, and even the products you have in stock. We take all of this into account to create training that feels personal, relevant, and distinctive. We visit your venue, speak with you and your management team, and use those insights to shape a training programme built specifically for your staff.
4. Second Shopper and Feedback
A new secret shopper returns after the training to evaluate progress, highlight what has improved, identify any areas that still need attention, and flag any new issues or opportunities that have emerged.
5. Feedback and follow up training refresher
We provide clear, actionable feedback and a refresher session for your team to ensure the required improvements are fully understood and consistently applied.
6. Tools and Ongoing Support:
We provide tools to help you track customer satisfaction, monitor staff performance, and measure upselling improvements. You’ll also receive recordings of the training sessions and all presentation slides for future use and ongoing staff development.
If you would like to discuss further please fill out the consultation from or contact me via email
Email: info@gfchospitality.com
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